Spotify customer service3/23/2023 You can explain complex topics in simple terms to audiences ranging from executives and specialists You have strong foundational knowledge in statistics and know how to collaborate closely with data stakeholders such as data scientists and researchers.You have a strong track record in building innovative Natural Language Processing Machine Learning systems which also leverage behavioural data to address highly ambiguous and complex challenges.Collaborate with engineering managers, product managers, data scientists, user researchers and designers to identify and solve meaningful problems inside and outwards of the Customer Service domain.Partner up with our vendors and 3rd-party providers to ensure we buy outstanding vendor software, and build strategic capabilities in-house.Collaborate with team members to determine how to craft scalable systems, fabulous customer experiences, and sophisticated machine learning systems that help other teams to meet their Customer Service needs.Coordinate strategic technical projects across our 5 squads in Customer Service Platform and other teams across Spotify as a technical leader. Influence other staff+ engineers to craft the direction of other platforms in our parent organisation.Participate in our Technical Steering Group in CS Platform – a group of individual contributors that drives engineering excellence across our organisation.Build systems to optimise a $XX million cost budget through the systems you build, while preventing customer churn and improving customer experiences in collaboration with our partner growth-oriented organisations.Define a 3-year data and machine learning strategy for the area in collaboration with the engineering manager of the team.Own the technical vision and execution of Contact Intent Detection Platform: a machine learning system at the heart of understanding root causes why customers contact Spotify to get help.
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